Utility jobs do not run in Backup Exec 2010 but backups work OK


You see one of these symptoms:

  • When you try to pause the server in Devices you get an error “Unable to pause <servername>”
  • Utility jobs (inventory, eject etc) won’t run and stay in state “queued”
  • Backup jobs show the server state as “paused” but backup jobs still run. Devices shows the server as not paused.

This is an issue with hotfix 354913 in Backup Exec 2010 (not R2 or R3).
http://www.symantec.com/business/support/index?page=content&id=TECH147733

To uninstall the patch in Windows Server 2008

1. Open control panel
2. Programs and Features
3. View Installed Updates
4. Select hotfix -> Uninstall

In other versions of windows go to Add/Remove Programs, find the update and uninstall.

You may need to reboot but I found it worked OK without it.

Advertisements
Tagged ,

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: